Insinc Insights: Tag: hotel cleanliness expectations

In the hospitality business, perception is everything. Your guests won’t walk in with a checklist, but they’ll instantly form an opinion about your property based on how clean—and how fresh—it feels. Interestingly, what guests think is clean doesn’t always align with what actually is. In this article, we break down what hotel guests notice most about room cleanliness (and what they don’t), based on customer reviews, research, and frontline industry insights.